Frequently Asked Questions:
· Can I register the same PIN to file both Sales and Withholding tax returns?
o Yes
· Can I file more than one return per tax type on the same call?
o When filing multiple returns with different filing periods covered, separate telephone calls are required.
o One sales and one withholding return with the same filing period covered can be filed on the same call.
· What if I entered the incorrect filing period covered and received a confirmation number?
o Call into the system again and file for the correct filing period covered (no additional action required).
· What if I'm unsure whether I filed for a particular filing period covered?
o Attempt filing again for the filing period in question. If the system prompts you to continue the return process, you did not file.
· What to do when the system will not accept my zero gross proceeds of sales?
o Press the # sign after entering the zero dollar amount.
· What tax return forms does Business Tax TeleFile accept?
o Sales
§ ST3 (Monthly, Quarterly, Seasonally, Annual)
o Withholding
§ WH1605 (Quarterly_1st, 2nd, 3rd)
§ WH1606 (Annual_4th Quarter)
· What date format is correct for quarterly withholding tax returns?
o 1st quarter …………………………………………… 03/2012
o 2nd quarter ……………………………………………06/2012
o 3rd quarter …………………………………………… 09/2012
o Annual / 4th quarter …………………………………. 12/2012
· How long does it take for my return information to post to the system?
o Two business days following the date your return is filed.
· Are there instances when I need to mail paper documentation?
o When closing a retail sales location – Voice instructions provided when the "business close" option is selected (Use form C-278 / sales filers only).
o When submitting W2 and/or 1099 information - See RS-1 Specifications.
